During the inserting smartcard into the smartcard reader - keyboard and smartcard reader crash not responding in windows 10 (versions 1803, 1809, probably all), but it is not happening on Windows 7 at all with the same set of drivers for both devices. I have tried latest keyboard DELL drivers, tried swap test with different smartcard versions and nothing works. However older model of the Dell keyboard SK-3205 does work.
Errors that are coming up in windows logs:
- ID 610: Smrtcard reader 'Dell smartcard Reade Keyboard 0' reject IOCTL TRANSMIT: The request could not be performed because of an I/O device error. If this error persists, your smartcard or reader may not be functioning correctly.
- Also there are most common errors with ID: 615, 616, 621 available on: https://docs.microsoft.com/en-us/windows/security/identity-protection/smart-cards/smart-card-events
Sep 24, 2019 DELL Keyboard KB813 (and KB813t) during the smartcard reading process the driver/communication causing keyboard and reader to crash. Are those information that I have put there will be sufficient enough for Microsoft engineers? Get drivers and downloads for your Dell Dell Keyboard - Smartcard USB. Download and install the latest drivers, firmware and software. Jun 13, 2013 This package provides Dell USB Smartcard Keyboard Driver and is supported on Latitude, OptiPlex and Precision series that are running the following Windows Operating System: Windows 7 and Windows 8. Please enter your product details to view the latest driver information for your system. Enter Details.
I have a very difficult combination to pin point the fault:
- Because the old keyboard is working fine on Win10(same drivers) I would say its the keyboard... but:
Dell Kb813t Driver
All above errors showing up on windows 7 (mostly ID 610) and it never cause the keyboard KB813t to crash? only in win10 environment.
Current fix is to re-plug the keyboard or restarting smartcard service fix the issue.
Can you advise?
Scan performed on 4/24/2017, Computer: Lenovo 1S16800336100W2 - Windows 7 64 bit
Dell Kb813 Smartcard Keyboard Driver Windows 7
Outdated or Corrupted drivers:6/23
| Device/Driver | Status | Status Description | Updated By Scanner |
| Motherboards | |||
| Intel(R) 7 Series/C216 Chipset Family 4 port Serial ATA Storage Controller - 1E01 | Corrupted By Dell Kb813 Smartcard Keyboard | ||
| Mice And Touchpads | |||
| Logitech Logitech USB WheelMouse | Up To Date and Functioning | ||
| Usb Devices | |||
| Samsung Electronic SAMSUNG Modem | Up To Date and Functioning | ||
| YuLong Android | Up To Date and Functioning | ||
| HP USB Printing Support | Up To Date and Functioning | ||
| Sound Cards And Media Devices | |||
| DisplayLink DisplayLink USB Audio Adapter | Outdated | ||
| Intel(R) Intel(R) Display Audio | Outdated | ||
| AMD AMD High Definition Audio Device | Up To Date and Functioning | ||
| Network Cards | |||
| Intel(R) Centrino(R) Wireless-N 1000 | Up To Date and Functioning | ||
| Keyboards | |||
| Microsoft HID Keyboard | Corrupted By Dell Kb813 Smartcard Keyboard | ||
| Hard Disk Controller | |||
| Microsoft Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA | Up To Date and Functioning | ||
| Others | |||
| Nokia Nokia C6-00 USB Phonet | Outdated | ||
| Texas Instruments Masselagringskontroller | Outdated | ||
| Point Grey Research Texas Instruments OHCI Compliant IEEE 1394 Host Controller | Up To Date and Functioning | ||
| Microsoft Texas Instruments PCI-7x20/6x20 CardBus Controller | Up To Date and Functioning | ||
| AuthenTec TouchChip Fingerprint Coprocessor (WBF advanced mode) | Up To Date and Functioning | ||
| AuthenTec TouchStrip Fingerprint Sensor | Up To Date and Functioning | ||
| Cameras, Webcams And Scanners | |||
| Canon Canon MP495 ser | Up To Date and Functioning | ||
| Video Cards | |||
| Intel Standard VGA Graphics Adapter | Up To Date and Functioning | ||
| Input Devices | |||
| GENERIC USB Human Interface Device | Up To Date and Functioning | ||
| Port Devices | |||
| PROLiNK PROLiNK Voice Device (COM9) | Up To Date and Functioning | ||
| Monitors | |||
| Sony Digital Flat Panel (1024x768) | Up To Date and Functioning | ||
| Mobile Phones And Portable Devices | |||
| Acer NOKIA | Up To Date and Functioning | ||